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Terms of Service

Terms of Service

The rules for using AlbTech Agents: what we provide, what you agree to when you connect your WhatsApp Business Account, and how either of us can end the agreement.

AlbTech Solutions Group SHPK · NIPT M51909507Q · Last updated 7 October 2026

1. The agreement

These Terms of Service ("Terms") are an agreement between AlbTech Solutions Group SHPK, NIPT M51909507Q, Durana Tech Park, Tirana, Albania ("AlbTech", "we") and the business that creates an account ("Customer", "you") for AlbTech Agents at agents.albtechsolutions.com and albtechagents.com (the "Service").

By creating an account you confirm that you accept these Terms on behalf of the business named in the account and that you are authorized to do so. Our Privacy Policy and Data Processing Agreement form part of these Terms.

2. Definitions

  • Workspace: the isolated environment for one business inside the Service.
  • Agent: an AI powered assistant configured in your Workspace to perform a specific business task.
  • End Customer: a person who exchanges messages with your business through the Service.
  • Customer Data: data you or your End Customers submit to the Service, including messages and your configuration content.
  • WhatsApp Business Account: the account you own on Meta's WhatsApp Business Platform and connect to the Service.

3. Accounts

  • The Service is for businesses only. Each user must be at least 18 years old.
  • Account information must be accurate and kept up to date, including your legal business details.
  • You are responsible for everything done under your account and for keeping credentials secure. Tell us immediately about any unauthorized use.
  • Workspace owners control who joins the Workspace and what role each member has.

4. The Service

The Service lets you connect your WhatsApp Business Account, configure Agents from templates, connect your business systems, monitor conversations, and hand conversations to members of your team. We may improve and change the Service over time. Features marked as beta are provided for evaluation and may change or end.

Agents are built to perform specific tasks for your business. The Service is not a general purpose AI assistant, and you may not configure or offer it as one.

5. WhatsApp and Meta

You connect your own WhatsApp Business Account through Meta's Embedded Signup. The account, the phone number and your relationship with Meta remain yours. By connecting it, you authorize us to access and operate that account on your behalf, within the permissions you grant, solely to provide the Service.

You must comply, at all times, with:

Meta may review, limit, suspend or disable your WhatsApp Business Account or phone number. We do not control those decisions and are not responsible for them, but we will help you understand and respond to them.

Meta charges for WhatsApp messages under its own pricing. Those charges are billed by Meta to the payment method on your WhatsApp Business Account and are separate from the fees for the Service.

6. Your messaging obligations

When you use the Service, you agree that you will:

  • Obtain a valid opt in, naming your business, before sending any business initiated message to a person, and keep a record of it.
  • Honor every opt out or block request, however it is made, on or off WhatsApp.
  • Send messages outside the 24 hour customer service window only with message templates approved by Meta.
  • Keep a prompt, clear and direct way for End Customers to reach a person, such as the in chat human handoff.
  • Let End Customers know they are talking to an AI agent. The Service does this by default and you may not disable it.
  • Never ask End Customers for full payment card numbers, account passwords or national identity numbers through chat.
  • Not use the Service for products, services or content prohibited by the WhatsApp Business Messaging or Commerce Policies.
  • Not send spam, misleading content, or messages to people who did not ask to hear from you.
  • Keep a privacy policy for your business that covers the data you collect through WhatsApp.

7. AI agents and their output

Agents generate replies with AI models, based on the configuration and data you provide. AI output can be wrong or incomplete. You are responsible for configuring your Agents accurately, for reviewing how they perform, and for the messages sent from your WhatsApp Business Account.

You may not use Agents to:

  • provide medical diagnoses, legal advice, or financial or investment advice;
  • make decisions about credit, employment, housing, insurance or similar eligibility;
  • impersonate a real person or hide that the End Customer is talking to an AI;
  • offer End Customers an open ended, general purpose AI assistant unrelated to your business.

8. Acceptable use

  • Do not break, probe or overload the Service, or try to access another Workspace.
  • Do not reverse engineer the Service or resell it without our written agreement.
  • Do not upload malicious code or content you have no right to use.
  • Do not use the Service in breach of sanctions or export laws.

9. Your data

You own your Customer Data. You give us the right to host, process and transmit it only as needed to provide, secure and support the Service for you. For personal data in Customer Data, you are the controller and we are your processor, under the Data Processing Agreement.

We do not sell Customer Data, use it for advertising, or use it to train AI models. Data we receive from Meta is used only as described in section 5 of our Privacy Policy. You can export your Customer Data at any time while your account is active.

10. Fees

  • Fees for the Service are those shown in your plan or order form, and are payable in advance unless agreed otherwise.
  • Fees exclude taxes, which we add where the law requires. Invoices are issued by AlbTech Solutions Group SHPK.
  • We may change prices with at least 30 days' notice, effective from your next billing period.
  • If payment is more than 14 days late, we may suspend the Service after notifying you.

11. Intellectual property

We own the Service, the templates, and all related software and know how. You own your Customer Data and your brand. If you send us feedback, we may use it to improve the Service without obligation to you.

12. Confidentiality

Each party keeps the other's non public information confidential and uses it only to perform these Terms, except where disclosure is required by law.

13. Suspension and termination

You can stop using the Service and delete your Workspace at any time. We may suspend or terminate your access if you materially breach these Terms, if Meta disables your WhatsApp access, or if continuing would break the law or put others at risk. Where possible we give notice first.

After termination you have 30 days to export your Customer Data. We then delete it as described in our Privacy Policy, and we revoke our access to your WhatsApp Business Account immediately.

14. Warranties and disclaimers

We provide the Service with reasonable skill and care. Apart from that, and to the extent the law allows, the Service is provided "as is", without warranties that it will be uninterrupted, error free, or that AI output will be accurate. We are not responsible for the availability of Meta's platform.

15. Limitation of liability

To the extent the law allows, neither party is liable for indirect or consequential losses, lost profits or lost data, and each party's total liability under these Terms is limited to the fees you paid for the Service in the 12 months before the claim. These limits do not apply to fraud, gross negligence, or your breach of sections 6 and 7.

16. Indemnity

You will defend and compensate us against claims by third parties, including Meta and End Customers, arising from messages sent from your WhatsApp Business Account in breach of these Terms or of the WhatsApp policies.

17. Governing law

These Terms are governed by the laws of the Republic of Albania. The courts of Tirana have exclusive jurisdiction, unless mandatory law gives you the right to bring a claim elsewhere.

18. Changes

We may update these Terms. We will post the new version here and email account owners at least 30 days before a material change takes effect. Continuing to use the Service after that date means you accept the new Terms.

19. Contact

AlbTech Solutions Group SHPK, Durana Tech Park, Tirana, Albania
Email: ledian@albtechsolutions.com · Phone: +355 69 568 1721